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TERMS AND CONDITIONS

Terms & Conditions of Site Use

Headstonedeals.com Website is operated by Headstone Deals Inc. as a service to our customers. These Terms and Conditions of Site Use (the "Terms of Use") govern your use of this Website. Please be advised that your use of Headstonedeals.com in any manner, whether by browsing, participating in an online activity or promotion or making a purchase, constitutes your agreement to follow and be bound by these Terms of Use. Headstone Deals reserves the right to update or modify these Terms of Use at any time, without prior notice. By using this Site following any such change, you agree to follow and be bound by the Terms of Use as changed. As such, Headstonedeals.com recommends you review these Terms of Use each time you visit the Site.

If, at any time, you do not agree to or cannot comply with any of these Terms of Use, you should not, and are not allowed to, access or use this Site. In the event of a violation of these Terms of Use, Headstonedeals.com reserves the right to seek all remedies available by law and in equity.

Terms of Use

You may access and view the Content (as defined below) appearing on this Website for personal, non-commercial use only. You may download and/or copy certain portions of the Content for personal, non-commercial use only, provided that you (a) retain all copyright, trademark or other proprietary notices contained on the Content, (b) do not modify or alter the Content in any way and (c) do not make the Content available to any third party. Headstonedeals.com reserves complete title and full intellectual property rights in any Content that you download from this Website.

You agree to use this Website only for lawful purposes. The following activities are strictly prohibited: (i) misrepresenting the identity of a user; (ii) tampering with this Website; and (iii) conducting fraudulent activities.

Disclaimers and Limitation of Liability

By using Headstonedeals.com website, you expressly agree that you use it at your sole risk. Our online site is provided on an "as available" and "as is" basis. Headstonedeals.com content may not be applicable or appropriate for use in locations outside the United States. No oral advice given by Headstonedeals.com or its associates shall create a warranty.

This site is intended for users that are 13 years or older. Children under 13 should get assistance of a parent or a guardian to use this site.

Product – Colors

Headstonedeals.com attempts to show pictures and images as accurately as possible. Considering the unique nature of granite and since it is a natural material with no additives we do not guarantee that the color will match the product you get.

Price and Availability

Price and availability of products and services are subject to change without notice. Errors will be corrected when found. Headstonedeals.com reserves the right to correct any inaccuracy or omissions including a paid order.

1 year 100% Best Price Guarantee

If you find a lower price anywhere else within one of year of purchase, we will gladly match the price and refund the difference. We require a printed and verifiable quotation from a reputed supplier of memorial products.

Find a lower advertised price from another online site or a local retailer within 1 Year from the date of your purchase for the same product / service / workmanship, and we'll gladly refund 100% of the difference.

Headstone Deals price guarantee does not apply to special offers, promotional offers, employee discounts, rebates, mail in offers, free with purchase offers, limited quantity offers, bundles promotions, unauthorized dealers sales and special financing. Also excludes auctions sites such as eBay and Membership club stores. The item needs to be the identical product available for purchase from an authorized dealer and not a pricing error. Price comparison includes items and applicable shipping and handling changes (the delivered price). The item must be in stock and ready to shipped out right away from the competitor's location. We reserve the right to modify this policy at any time.

Paying For Your Order

You may pay for your orders using, PayPal, Check, Cashiers check, Money order, Visa, MasterCard, American Express and Discover card issued in the United States of America.

Return Policy

All our products are custom made and engraved to customer specification. We always get a layout approved by the customer. We do not accept return on custom made products, for any reasons other than damaged shipments or mismatch between the approved picture and the finished product. All shipping related damage should be notified to us within 24 hrs of accepting the delivery. We will arrange to provide a replacement.

Termination of Use

Headstonedeals.com, in its sole discretion terminates your account or your use at anytime. We reserve the right to change or discontinue all or any aspects of our website with notice.

Cemetery Acceptance and Delivery

Headstonedeals.com requires signed approval from each cemetery before an order is placed with us. This is a courtesy service provided to our customers to verify the order placed is within the cemetery rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations. Family is responsible for verification of all personal marker information.

Cemetery Installation Fees & Regulations

Headstonedeals.com is not responsible for any cemetery or installation fees. The prices you see on Headstonedeals.com do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the memorial.

Headstone Deals will do everything in its power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is, however, ultimately the responsibility of the purchaser that the marker conforms to cemetery regulations.

Natural Materials

When purchasing a memorial, the purchaser acknowledges that granite is a natural material with variations in color and characteristics. Each of these colors is listed under the sections stone colors. Occasionally, cemeteries require granite bases be a color of their choosing. Please contact the cemetery to see if a particular granite backer color is required for your bronze memorial marker.

Headstone Deals also offers many other premium granite backer colors for an additional price. Kindly contact us to know about the price and turn around time.

Layouts & Drawings

Drawings are computer-generated images and are intended as a visual representation only. Its purpose is for the verification of names, dates, inscriptions and overall placement of emblems and portraits. The exact appearance and location of letters, scrolls, portraits and emblems will vary between computer-generated printed image and the final product.

Shipping

Delivery time is normally 2 - 3 weeks for granite markers and in stock upright headstone monuments and 8-10 weeks for bronze and upright monuments. All order will be processed only after the receipt of payment, cemetery and layout approval. Additional design elements (custom bronze designs, custom designs, portraits, etc.) may extend the delivery time. Based on the size and weight, orders are shipped via FedEx, UPS, USPS or through leading LTL trucking company. All freight costs are included in the price of the marker to cemetery or business destinations within the contiguous U.S. (Alaska (AK), Hawaii (HI) and Puerto Rico (PR) require more shipping charges). Additional shipping charges will apply if marker is shipped to any other area. Residential delivery is available at free of charge (family is responsible for verifying cemetery approval). Any special shipping requirements will be the responsibility of the purchaser. Special requirements may include but are not limited to lift gates, rescheduling of delivery and non-commercial delivery.

Should your Headstone Memorial incur damage during shipment, note the damages on the bill of lading. Contact us immediately and fax us a copy of the bill of lading. If possible, take a photo when you uncrate it-after noting the damage on the original bill of lading. It is important to inspect the memorial immediately. We will need to know the exact damage to the memorial within 24 hours from the date of delivery. All merchandise should be retained in the original shipping container in the same condition when damage was discovered until an inspection can be done. We are not responsible for the memorial after the bill of lading has been signed and delivery has been accepted.

Winter Deliveries

Some cemeteries will not accept delivery during winter months, especially those in northern states. Snow and ice or frozen ground makes installations impossible. Some installations cannot take place until mid-March or early April, and while some cemeteries or installers will allow us to ship early, others will not. Or, they may accept delivery and store the marker but not do the installation until later. Check with your cemetery to see if they have delivery cut-off dates. Be sure to order your marker early on so it is ready to ship as soon as possible.

Payment

Headstone Deals must be paid in full before submitting the order to the manufacturer. On cemetery markers, purchaser will receive a layout for their approval. Production will not begin until a signed copy of the layout is received from the purchaser by Headstone Deals and the memorial has been paid in full. At the completion of all paperwork payment must be started within 30 days for the file to stay active. We accept payments in the form of credit cards, money orders and personal checks. Credit cards accepted are Visa, MasterCard, Discover and American Express. There will be a $35.00 fee for all returned checks. Balances due past 30 days are subject to a 5% finance charge per month.

Sales Tax

No sales tax collected on our products or services.

Cancellations

Customer may cancel the order without incurring any charges and a full refund will be given if you notify us or cancel the order within 48 hrs. of placing the order. No exception whatsoever will ever be made once your order is processed.

The materials on this page are subject to change without notice.

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